Post by shawnturner on Jan 6, 2018 13:40:26 GMT 5.5
Hi,
I want to ask you all how you handle it. Awhile back I had a patient yelling at me and I said you need to lower your voice or I will call security. i think this escalated things. Pts family got more mad and then I left and called security. I noted another doc with a different philosophy which I liked. He says "i understand you are upset. i'm going to step out and give you a moment to compose yourself." and then reenter saying "are you ready to talk now?"
Please help.
Thanks!
I didn't find the right solution from the Internet.
References:
forums.studentdoctor.net/threads/verbally-abusive-patients.1150671/
product video content
I want to ask you all how you handle it. Awhile back I had a patient yelling at me and I said you need to lower your voice or I will call security. i think this escalated things. Pts family got more mad and then I left and called security. I noted another doc with a different philosophy which I liked. He says "i understand you are upset. i'm going to step out and give you a moment to compose yourself." and then reenter saying "are you ready to talk now?"
Please help.
Thanks!
I didn't find the right solution from the Internet.
References:
forums.studentdoctor.net/threads/verbally-abusive-patients.1150671/
product video content